Let’s face it: Monetary content material will be bone-dry. It’s important to convey info, stats, numbers, and information to your viewers. However in case you’re not capable of make the content material partaking, you might be doing all of your model a disservice. In any case, not everybody who makes use of your merchandise will get as giddy a few spreadsheet as you do.
Fintech manufacturers are good to ask themselves whether or not their content material might be improved. Are you doing sufficient to distinguish your organization from the competitors and create an attractive model persona? Among the finest methods to face out is by infusing your content material with a extra relatable voice, thereby making your model really feel extra private. How? We’ve received just a few concepts for how one can flip weblog posts and product materials into partaking fintech content material.
1. Perceive your viewers
As advertising and marketing recommendation, “know your viewers” could also be cliché, however some platitudes are price listening to. You possibly can’t join with customers in case you don’t know what they need to hear.
You possibly can’t join with customers in case you don’t know what they need to hear.
Protecting language easy and adopting an off-the-cuff tone works wonders for constructing a extra partaking fintech model persona. The subject of cash administration is already advanced sufficient, so keep away from utilizing buzzwords that go away clients scratching their heads. On a regular basis language could make manufacturers really feel extra accessible, and relating to tech manufacturers, that’s an enormous plus.
Research present that 95 p.c of millennials now use fintech, and 9 in 10 People use some sort of fintech app. Since many millennials are within the early phases of determining their funds, presenting them with apps and instruments designed to offer a easy, streamlined person expertise might help them navigate the intimidating world of monetary independence.
One model that’s doing a bang-up job of maintaining its content material easy and related is Capital One 360. The corporate presents Banking Primary guides written with newbies in thoughts to assist clients handle their cash like a boss. Explainers like “What’s a checking account?” and different articles that educate clients the variations between varied accounts assist clients really feel extra knowledgeable and in addition reply a lot of their FAQs.
2. Share buyer tales
On-line, phrase of mouth has grow to be a serious influencer for customers (simply consider all of the instances a optimistic product evaluate inspired you to make a purchase order). If a prospect is contemplating your services or products, an endorsement by an current buyer can work wonders for giving them a nudge.
What does that appear to be in fintech? Buyer tales can take the type of anecdotes, critiques, or straight up suggestions. Check out Digit, an app designed to assist customers lower your expenses. To generate digital phrase of mouth, the model added person feedback to its on-line content material, offering perception into each its buyer base and its product.
It’s particularly useful when a buyer story faucets into the person’s emotions concerning the model. When a possible buyer reads a remark like, “[Digit] saves me loads of psychological and emotional power having to fret about payments,” on the app’s weblog, it’s straightforward for them to image themselves in an identical state of affairs. By making buyer suggestions a core part of its content material technique, Digit conveys its dedication to serving to its members handle their monetary lives.
3. Leverage audio and video content material
In an age when 62 p.c of U.S. customers have listened to a podcast and US adults common 2:41 hours a day watching movies on-line or on their smartphone, making the most of these channels simply is sensible. Prioritize audio and video, and you’ll create content material that feels much less like a tedious classroom lecture and extra like leisure.
As a result of podcasts can really feel informal and unrehearsed, they’re an awesome medium for dispatching data. For Tamara Littleton, podcast host and CEO of social media company The Social Factor, podcasts are essential device for proudly owning product experience and changing listeners into followers. “We . . . get to offer a candid house for advertising and marketing leaders to share their tales, present vulnerability and present that nice manufacturers are constructed by real people,” she says.
Video has related perks, and lots of fintech firms are capitalizing on the animation pattern to construct extra attention-grabbing manufacturers. With the correct video content material, you may be producing 5+ million YouTube views like cryptocurrency trade Kraken.
4. Showcase your staff
Do you ever surprise why so many manufacturers have a “Meet the Staff” web page on their websites? Individuals need to get to know the minds behind the product. In the event that they know who’s steering the ship and dealing behind the scenes, they might really feel extra snug signing up themselves and making that shift from shopper to buyer.
Quite than that includes a conventional “About Us” web page, on-line banking service Varo invited its executives to share private tales about why they selected to work with the corporate. Sure, this technique helps Varo showcase its folks and their strengths, however it additionally permits the model to focus on its personal mission and values.
For instance, Varo’s chief auditor writes, “I got here to Varo to make a distinction. And Varo is a brand new type of firm with a special type of mission. At Varo, we’re making a financial institution for a bigger neighborhood and a monetary system for everybody.”
The underside line
Numbers, information, info, and stats are the life blood of any fintech firm. However your viewers might not instantly perceive their significance or be dazzled by their relevance. A content material advertising and marketing technique that features the staff of people that work in your model and the tales of those that use your product can strengthen your connection together with your viewers. Monetary content material doesn’t should be monotonous. It may be partaking, related, and significant to your clients.
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