Since we set out on this journey over eight years in the past, the cellular ecosystem has developed dramatically. By way of all that change, there’s been just one constant fact: the platforms proceed to make it tougher for companies and customers to attach. The partitions of the gardens, particularly in cellular, proceed to develop greater and thicker.
Department’s mission to interrupt down the walled gardens and assist manufacturers develop on cellular is extra essential than ever. We’ve made large progress with over 400B hyperlinks created, that assist billions of customers to simply get to the content material they need within the apps they love, daily. Regardless of how impactful Department has been, we proceed to look ahead, and we see a lot alternative to assist construct higher buyer connections.
As we think about the longer term, the primary place we glance is to you, our prospects and companions. Over the course of the final 12 months, we’ve requested you to fill out over 4 completely different surveys to higher perceive how we are able to higher help you. The message was clear: higher buyer consulting and extra devoted technical help.
With this in thoughts, we’re going to be revamping Department’s buyer relationship group, with an eye fixed in the direction of extra devoted technical help and consulting. We’re introducing the idea of the “technical account supervisor” to Department and they’ll be capable to information you thru the tumultuous modifications occurring within the cellular ecosystem at this time.
Moreover, we’re investing closely in our technical companies choices. We’ve discovered that typically you may want far more concerned help, with an professional who can deeply embed along with your workforce to make sure profitable venture execution. You’ll be listening to far more concerning the alternatives for this degree of service over the subsequent 12 months.
Lastly, outdoors of the human contact, we perceive the significance of self-service and scalable software program. We’ve grown our software program growth group dramatically with an eye fixed in the direction of staying forward of the fixed change within the ecosystem and arming you with the correct instruments to adapt to the change. We’re additionally tripling our funding in our groups devoted to buyer training and documentation.
We’re assured that that is the correct mannequin to make sure you keep updated, each with data and know-how.
That mentioned, a part of this alteration is a restructuring that forces us to half methods with a number of the incredible workforce members who helped carry Department to the place we’re at this time. These are loyal, caring, and hardworking people that we have been unable to seek out locations for within the new construction. We thank them for his or her contribution and are doing the whole lot we are able to to assist them with a clean transition to their subsequent function.
I’m extra excited than ever concerning the issues we’ll do collectively in 2023. Ecosystem change brings alternative, and Department is effectively capitalized and now higher structured that can assist you seize it. Let’s tear down these partitions.
