In step with our dedication to transparency and security for everybody who makes use of our services, Microsoft Promoting rolled out some new insurance policies in addition to some updates to current insurance policies outlined on the Microsoft Promoting Insurance policies web page.
As a part of these coverage modifications, an replace to our electronic mail notification course of was made to extra rapidly alert clients of disapprovals inside their adverts, key phrases, or product presents. These modifications embody elevated alert cadence.
Discover of Violation of Coverage – Advert or Advert Element
By now, you will have obtained an electronic mail with a header that appears just like the above picture. These emails are a part of the modifications outlined earlier this yr. The intent of those emails is to lift consciousness about adverts or advert parts which have not too long ago been disapproved.
The e-mail will present perception into the account or accounts inside a Supervisor Buyer Account which have new rejections* (inside the final 24 hours). For Product Advert Provides, the e-mail is expanded to incorporate technical errors which will even be limiting/stopping a proposal from serving.
*Observe that these emails are generated primarily based on a 24-hour snapshot and will not precisely replicate the present state of the account, particularly in situations the place many modifications have been made all through the day.
A screenshot of the Discover of Disapprovals electronic mail exhibiting the place to search out the Microsoft Promoting Marketing campaign hyperlink.
To view the rejected content material, navigate to the Microsoft Promoting Marketing campaign UI by clicking the hyperlink offered within the electronic mail. After efficiently logging in, the hyperlink will take you to the Supervisor Buyer Account view the place you possibly can navigate to the account(s) in query and consider the rejected content material.
Actions clients can take after receiving an electronic mail
The aim of the e-mail is to lift consciousness that content material that was beforehand serving might now not be serving on account of a possible coverage non-compliance. When you don’t want to make modifications and wish to go away the disallowed content material in a disallowed state, then no additional motion is required.
If you want this content material to be thought of for approval, make the required modifications to carry the content material into coverage compliance and submit an attraction. Requesting an attraction can occur in one in all two methods:
- Request an Exception (quickest)—this may be initiated by the Microsoft Promoting UI by deciding on the rejected content material, clicking Edit, after which Request Exception the place a abstract of the disapprovals, together with any justification, could be offered.
- Contact Microsoft Promoting Buyer Assist—our Buyer Assist crew is prepared that can assist you and could be reached by telephone, chat, and extra. Go to our assist web page.
Assist us enhance Microsoft Promoting
Your feedback and suggestions are integral to form and enhance our product. You should utilize the Microsoft Promoting Suggestions portal, in-product suggestions, Twitter, or Instagram, and as all the time, contact Assist.
