Proper earlier than the Thanksgiving vacation season and proper earlier than the large vacation procuring season, with Black Friday and Cyber Monday, Google Adverts despatched emails to some advertisers telling them their advertisements are not operating and their accounts have been suspended. This was a technical situation, a bug, with the Google Adverts system and Google stated they are often ignored.
Kirk Williams posted about this on X on Wednesday late afternoon, he shared a screenshot of the topic line from an electronic mail that learn, “Alert | Your Procuring advertisements are not operating on Google.”
He added, “We’re all of the sudden getting purchasers freaking out that their GMC received suspended by this electronic mail (not true, we ship them again screenshots of GMC and their advertisements within the wild to guarantee them). Anybody else obtain these?? Appears to be some generic kind electronic mail. What on the earth would possess somebody at @googleads to ship an electronic mail like this hours earlier than the Thanksgiving vacation to manufacturers so all of them (rightfully) freak out pondering GMC dropped their merchandise, solely to understand this appears to be an error or promotional electronic mail?”
Ginny Marvin, the Google Adverts Liaison, responded Friday morning confirming this can be a bug. She wrote on X, “We’ve recognized a technical situation that incorrectly triggered this notification. The message is inaccurate and will be ignored. Further comms explaining might be despatched. Apologies!”
Google will ship a observe up electronic mail to these impacted.
What horrible timing!
We’ve recognized a technical situation that incorrectly triggered this notification. The message is inaccurate and will be ignored. Further comms explaining might be despatched. Apologies!
— AdsLiaison (@adsliaison) November 24, 2023
Discussion board dialogue at X.
