How we assist new crew members stand up to hurry quick

By Kathleen Herrmann August 18, 2022

Have you ever ever began a brand new function and didn’t know the place to start out? At AWeber, we set you up for achievement from day one with our distinctive tackle new crew member onboarding.

Ever begin a brand new job, get handed a laptop computer, after which get despatched in your method? You’re not sure of the place to start out, who to fulfill with, sitting round looking for one thing to do to fill your time. That doesn’t fairly scream “outstanding begin to a brand new function,” if you happen to ask me.

At AWeber, we view onboarding a bit of otherwise than most. All new AWeber crew members (no matter their function) spend their first six days, sure six entire days, NOT doing their job. I do know that may sound a bit of extreme — what might we probably be protecting for six days!? — however how are you going to probably be requested to do your job earlier than you totally perceive how your organization works?

So at AWeber, you spend your first six days attending to know our crew, prospects, and product.

Meet the AWeber Staff

Attending to know your crew members shouldn’t occur accidentally. So we put aside devoted time so that you can develop significant relationships throughout your first week.

Each new crew member is ready up with a buddy, who’s their “go-to” particular person throughout their first week at AWeber. If the crew member has a query about the place to search out our product roadmap, and even which enjoyable “off-topic” slack channels to hitch — their buddy is there to assist. 

Buddies do every thing from greeting new crew members earlier than their first day to assembly with them every day throughout onboarding to reply questions and get to know one another. Buddies additionally lead their “Meet the Staff” classes and host a celebration on the finish of their onboarding.

Talking of “Meet the Staff” classes… our new crew members really do meet all the AWeber crew throughout their first week. And bear in mind what we stated earlier about significant relationships within the first week? Every session is made up of a random mixture of crew members that share the next details about themselves: 

• Identify
• Pronouns
• Location
• Staff and Place
• Years at AWeber
• Enjoyable Reality

These classes are a ton of enjoyable and actually exhibit the colourful, various personalities that make up our crew! From a UX Designer who teaches Zumba to an Engineer who builds devices from scratch to a CS Staff Lead with a background in yard wrestling — we positively stay our core worth of “Don’t take ourselves too critically. Have enjoyable!” to the fullest. 

Along with assembly every AWeber crew member, new crew members additionally meet with every division to study that division’s targets and tasks, how they collaborate with different departments throughout the corporate, and their influence on our firm targets.

Meet the AWeber Prospects

At AWeber, our prospects are on the forefront of every thing we do. And how are you going to probably develop or design merchandise for, market merchandise to, or reply questions for our prospects and not using a sturdy understanding of WHO we serve. We deal with this problem throughout onboarding in two methods.

First, all new crew members undergo a “Know Your Prospects” session the place they study in regards to the creators and small enterprise homeowners we serve. In that session we do a deep dive into precise prospects, how they use the product, and the way we frequently companion with them to assist develop their companies.

All new crew members additionally take part in just a few buyer options shadow classes. In these classes, new crew members companion with a buyer options crew member and watch as they work by actual assist tickets, in actual time. These classes assist new crew members perceive how the AWeber product works, but it surely additionally offers them a greater understanding of how our prospects assume and what motivates them.

Be taught the AWeber product

Every little thing we do at AWeber comes from an understanding of the creators and entrepreneurs we serve. So what higher method to try this than to really develop into one in every of them — and we do that by utilizing our product

Throughout onboarding, all new crew members create their very own fake small companies (or use their aspect hustle if they’ve one) to get fingers on with our product identical to an actual buyer would.

New crew members arrange their AWeber accounts, create a touchdown web page, ship their first e mail, and even create a pattern product. By way of this course of they perceive the widespread struggles our prospects face, equivalent to what to jot down of their emails or how one can develop their subscriber listing. As every crew member strikes into their new job, understanding our prospects’ struggles helps them to give you inventive options to fulfill their wants.

Turn out to be a part of the AWeber crew

Armed with all of this AWeber data, new crew members can leap into their function with an awesome high-level understanding of who we’re, who our prospects are, and the way their function impacts the corporate at giant.  

We are able to’t wait so that you can develop into our subsequent AWeber crew member, so you possibly can expertise our onboarding course of first hand. Come see what all the hype is about — be part of the AWeber crew at this time!