Robert Collins, Director of Buyer Success for Strategic Accounts, has been with Department for 3 and a half years. He’s an lively a part of Department: from influencing our product innovation, to constructing our tradition, to working a dynamic crew, Robert has touched plenty of the Department enterprise. When he isn’t at work, he spends time with family and friends within the Bay Space and celebrates his child daughter’s main milestones (most lately, studying to stroll)! Learn on to listen to how Robert found Department and the way he leads from the entrance to optimize his crew.
What does a traditional day at Department seem like for you?
Because the Director of buyer success for our strategic accounts, I help a few of our largest clients from an annual contract worth (ACV) perspective. This implies my crew and I are engaged on a number of the most refined cross-channel campaigns with the most important manufacturers on the earth. We focus our vitality on figuring out methods for us to supply worth for these clients. We do that by figuring out how they will leverage the Department platform to maximise their use instances and finally drive progress and meet or exceed the KPIs that they offer us. That relationship can be useful to supply suggestions internally as properly; we encourage product updates so Department improves and evolves our product over time to proceed to fulfill our clients’ wants.
What’s the most effective piece of recommendation you’ve obtained in your profession?
All of us have objectives that we attempt to accomplish in our jobs, however once you’re main and creating a crew, the individuals are an important element.
Sure – you’ll be able to handle the job perform, sure – you’ll be able to handle the job duties, however finally you’re managing individuals. And individuals are the inspiration of the position.
Every part from hiring, to opinions, to skilled improvement planning, to day-in and day-out help of your individuals is extremely essential. All of your direct studies are totally different, which typically means they require totally different ranges of help and motivation as properly. I strongly consider in main by instance and main from the entrance so my crew can see that I’m in it with them day-to-day.
As a lot as I’ve discovered the significance of delegating, I’ve additionally discovered the significance of constructing a crew that is aware of the way to lean on one another. While you’re on a crew that helps each other, managing the job perform and duties and hitting your metrics turns into lots simpler.
What do you worth most about your coworkers?
Individuals who just like the problem and lean into the chance to work via obstacles. As a lot as Department has grown, we’re nonetheless increasing and at instances perform like we’re within the small startup section although we’re eight years outdated. So we require people who find themselves adaptable and have diligence to work on our crew. The individuals who we rent are excited by that atmosphere and flourish in it.
You’ve had an thrilling 12 months, inform us what’s new in your life!
Within the final 12 months my spouse and I had a latest addition to our household! Now we have a child lady, she simply turned one. She is the enjoyment of our world, plenty of enjoyable to say the least. My whole life is targeted on her.
I’m from the Bay Space, and I’m fortunate to have plenty of family and friends close by. My village is massive, which is a blessing, and spending time with them is essential. It’s been so thrilling to introduce my daughter to them, we obtained extremely fortunate together with her. And he or she simply began strolling so issues are getting much more thrilling right here.
What motivates you?
My daughter. Offering an instance of a very good work ethic, having integrity, and taking delight in my work. I’m motivated to supply for her future and do work that makes me proud and units a very good instance for her. I wish to do all I can in order that she has each alternative to attain the issues she needs to in life. If my onerous work can set her up for that, then I’ll proceed to do it.
What do you like about your job?
The crew. Department had an incredible popularity once I joined. It was essential for me to leverage that and say, “Is that this a spot I can develop?” And I’m glad I joined as a result of my time right here — the final two years specifically — have been nice. I’ve seen my crew develop and I’m extremely pleased with the oldsters who’re part of it: they’ve all hit the bottom working and have added plenty of worth. It’s been actually nice to see individuals flourish and lean into an organization with a progress mindset.
How has Department grown throughout your tenure right here?
I’ve been right here for about three-and-a-half years, and Department has almost tripled in dimension since I began. We’ve advanced from a scrappy mid-sized startup to a mid-market enterprise. It’s been so thrilling to see individuals develop into management roles right here, and, in fact, the evolution of the product itself is thrilling as properly. It’s been cool to see our positioning and messaging develop round our MLP market management place, web optimization attribution, QR codes, and different use instances to fulfill market demand and help our clients.
What made you select to work at Department and what makes Department totally different from different locations you labored at?
I used to be truly working within the martech ecosystem house earlier than becoming a member of Department. I labored for an organization that centered on advertising automation, and we occurred to have a ton of mutual clients with Department – they have been all utilizing Department hyperlinks inside the platform. My consciousness of Department, and the popularity it has, actually began with clients. All day lengthy I used to be working with clients who have been referencing Department knowledge, or quoting what their Department CSM had stated. All of my clients appeared enthusiastic about their Department expertise, and I spotted foundationally how essential that was. I used to be excited once I realized that Department was able to construct out a strategic crew — it was precisely what I used to be in search of. It was an incredible ecosystem and position match and was a wonderful alternative to develop in my profession.
Any parting phrases?
There’s one other piece of recommendation I obtained throughout an fascinating interval of my life. It’s a easy quote, “Don’t let anyone steal your sunshine.”
There are going to be so many issues getting thrown at us in life. You probably have data of self and are in a position to settle for who you might be and the way you’re evolving, you don’t must let individuals affect your vitality in a nasty approach. Issues are cyclical in nature, there’s all the time sunshine across the nook.
