Robert Collins, Director of Buyer Success for Strategic Accounts, has been with Department for 3 and a half years. He’s an lively a part of Department: from influencing our product innovation, to constructing our tradition, to working a dynamic staff, Robert has touched lots of the Department enterprise. When he isn’t at work, he spends time with family and friends within the Bay Space and celebrates his child daughter’s main milestones (most not too long ago, studying to stroll)! Learn on to listen to how Robert found Department and the way he leads from the entrance to optimize his staff.
What does a standard day at Department appear like for you?
Because the Director of buyer success for our strategic accounts, I help a few of our largest clients from an annual contract worth (ACV) perspective. This implies my staff and I are engaged on a number of the most refined cross-channel campaigns with the most important manufacturers on the planet. We focus our power on figuring out methods for us to supply worth for these clients. We do that by figuring out how they’ll leverage the Department platform to maximise their use instances and in the end drive development and meet or exceed the KPIs that they provide us. That relationship can be useful to supply suggestions internally as properly; we encourage product updates so Department improves and evolves our product over time to proceed to fulfill our clients’ wants.
What’s the very best piece of recommendation you’ve obtained in your profession?
All of us have targets that we attempt to accomplish in our jobs, however whenever you’re main and creating a staff, the persons are an important element.
Sure – you may handle the job operate, sure – you may handle the job duties, however in the end you’re managing individuals. And persons are the inspiration of the position.
The whole lot from hiring, to critiques, to skilled improvement planning, to day-in and day-out help of your individuals is extremely necessary. All of your direct stories are completely different, which generally means they require completely different ranges of help and motivation as properly. I strongly imagine in main by instance and main from the entrance so my staff can see that I’m in it with them day-to-day.
As a lot as I’ve discovered the significance of delegating, I’ve additionally discovered the significance of constructing a staff that is aware of the right way to lean on one another. Once you’re on a staff that helps each other, managing the job operate and duties and hitting your metrics turns into lots simpler.
What do you worth most about your coworkers?
Individuals who just like the problem and lean into the chance to work by means of obstacles. As a lot as Department has grown, we’re nonetheless increasing and at occasions operate like we’re within the small startup part although we’re eight years outdated. So we require people who find themselves adaptable and have diligence to work on our staff. The individuals who we rent are excited by that setting and flourish in it.
You’ve had an thrilling yr, inform us what’s new in your life!
Within the final yr my spouse and I had a current addition to our household! We now have a child woman, she simply turned one. She is the enjoyment of our world, lots of enjoyable to say the least. My complete life is concentrated on her.
I’m from the Bay Space, and I’m fortunate to have lots of family and friends close by. My village is massive, which is a blessing, and spending time with them is necessary. It’s been so thrilling to introduce my daughter to them, we received extremely fortunate along with her. And she or he simply began strolling so issues are getting much more thrilling right here.
What motivates you?
My daughter. Offering an instance of an excellent work ethic, having integrity, and taking pleasure in my work. I’m motivated to supply for her future and do work that makes me proud and units an excellent instance for her. I wish to do all I can in order that she has each alternative to attain the issues she desires to in life. If my arduous work can set her up for that, then I’ll proceed to do it.
What do you’re keen on about your job?
The staff. Department had a fantastic popularity once I joined. It was necessary for me to leverage that and say, “Is that this a spot I can develop?” And I’m glad I joined as a result of my time right here — the final two years specifically — have been nice. I’ve seen my staff develop and I’m extremely proud of the parents who’re part of it: they’ve all hit the bottom working and have added lots of worth. It’s been actually nice to see individuals flourish and lean into an organization with a development mindset.
How has Department grown throughout your tenure right here?
I’ve been right here for about three-and-a-half years, and Department has practically tripled in measurement since I began. We’ve advanced from a scrappy mid-sized startup to a mid-market enterprise. It’s been so thrilling to see individuals develop into management roles right here, and, in fact, the evolution of the product itself is thrilling as properly. It’s been cool to see our positioning and messaging develop round our MLP market management place, website positioning attribution, QR codes, and different use instances to fulfill market demand and help our clients.
What made you select to work at Department and what makes Department completely different from different locations you labored at?
I used to be really working within the martech ecosystem house earlier than becoming a member of Department. I labored for a corporation that targeted on advertising automation, and we occurred to have a ton of mutual clients with Department – they have been all utilizing Department hyperlinks inside the platform. My consciousness of Department, and the popularity it has, actually began with clients. All day lengthy I used to be working with clients who have been referencing Department information, or quoting what their Department CSM had stated. All of my clients appeared obsessed with their Department expertise, and I noticed foundationally how necessary that was. I used to be excited once I realized that Department was able to construct out a strategic staff — it was precisely what I used to be on the lookout for. It was a fantastic ecosystem and position match and was a wonderful alternative to develop in my profession.
Any parting phrases?
There’s one other piece of recommendation I received throughout an attention-grabbing interval of my life. It’s a easy quote, “Don’t let anyone steal your sunshine.”
There are going to be so many issues getting thrown at us in life. You probably have data of self and are in a position to settle for who you might be and the way you’re evolving, you don’t have to let individuals affect your power in a nasty method. Issues are cyclical in nature, there’s at all times sunshine across the nook.
