Earlier than I start this Tidio chat overview, I need to make it clear that this platform me on a private stage.
As somebody who helps small companies and ecommerce companies develop, I’m all the time searching for methods to enhance customer support.
And that’s precisely the place Tidio Chat is available in. It’s a chatbot and reside chat software program answer that may aid you talk together with your prospects extra successfully and effectively.
One have a look at their web site, and also you’ll know that it is extremely promising. However is it the best match for your corporation?
That can assist you resolve, I focus on all of the options, professionals, cons, and extra on this Tidio overview submit. Earlier than you make the decision on whether or not or not you need to use Tidio for your corporation, learn this detailed overview.
What’s Tidio?
Tidio is a chatbot and reside chat software program answer that helps you talk together with your web site guests in real-time. It’s a highly effective software that can be utilized to extend gross sales, engagement, and buyer satisfaction.
Tidio reside chat software program permits companies to supply glorious customer support and assist. That brings us to the query:
Who ought to use Tidio chat?
Any enterprise that desires to scale back the variety of customer support points, enhance gross sales, and enhance buyer satisfaction.
Moreover, Tidio affords a variety of options corresponding to multichannel communication, chatbot creation, customizations, and integrations. General, Tidio is a vital software for any enterprise that desires to supply glorious customer support and assist.
I examined the platform and it does have wonderful options associated to reside chat and chatbots.
For this Tidio chat overview, I’ll strive to make sure that I cowl each the facets of the platform nicely.
What Are the Execs and Cons of the Tidio App?
I do know a variety of you need an summary of what’s superior and what’s not so nice concerning the platform. So, I got here up with a number of key factors that I believe are essential to think about when deciding if Tidio is best for you.
Execs
- It is very user-friendly and straightforward to arrange.
- Tidio affords a free trial so you’ll be able to strive it out earlier than committing to a paid plan.
- It’s suitable with a number of working methods.
- It’s mobile-friendly.
- Tidio has a number of customization choices.
Cons
- Tidio could be a bit expensive for some individuals.
- Managing a number of chats will be tough.
Pricing, Charges, and Funds
Tidio has a number of completely different pricing choices, all of that are very inexpensive. The most elementary plan is completely FREE, and contains the entire important options it’s essential get began with reside chat.
When you want extra options, like analytics and chatbot templates, then you’ll be able to improve to one of many higher-priced plans. One of the best half is that you don’t want a bank card for 3 out of the 4 paid plans.
Plus, free trial is obtainable so that you could get an concept of the platform earlier than you resolve to subscribe to the paid plans.
Here’s a fast overview of all of the pricing choices out there for Tidio:
- Free Plan: $0/month
- This plan is nice for freelancers or micro-companies who need fundamental performance.
- Communicator Plan: $15.83/month
- This plan is nice for small firms or ecommerce companies who need Shopify integration, limitless conversations with the reside chat characteristic, and analytics options.
- Chatbots Plan: $32.50/month
- This plan is nice for companies who need entry to a visible chatbot editor, readymade chatbot templates, and Zapier integration.
- Tidio+ Plan: Ranging from $240.83/month
- This plan is ideal for greater companies who want multisite assist, electronic mail advertising, and customized integrations. With this plan, you get chatbot constructing help and a devoted buyer success supervisor.
Particular Observe: You can begin a FREE trial and get 20% off for any subscription plan on Tidio Chat with the coupon code, “SHANEBARKER.”
Tidio Stay Chat Options
On this part, I’ll cowl all the principle options of Tidio reside chat software program and even focus on its person interface, integrations, and assist primarily based on my private testing of the platform. I need to offer you a complete overview so you’ll be able to perceive what Tidio is all about.
For this Tidio chat overview, I arrange a free trial account. Because it’s a recent account, you’ll see 0 leads and no analytics. However you’ll get a good suggestion about what Tidio has to supply on this overview submit.
Person Interface
Tidio has a clear, trendy interface that is very user-friendly.
If you join a free account, Tidio asks you to enter some fundamental info – your title, electronic mail deal with, and firm particulars.
Within the subsequent step, they advocate the most effective chatbots primarily based in your business. You may even customise the message that you simply need to ship your guests.
Within the final step for setup, you’ll be able to even select to put in the Tidio code in your web site.
It’s a fast and straightforward setup – gained’t take you greater than 5 minutes.
After you join Tidio, you might be taken to a neat dashboard. The dashboard is split into tabs for various areas of the app, and you’ll simply change between them.
As you’ll be able to see within the screenshot under, it exhibits you your acquired leads, month-to-month chatbot restrict, and variety of guests in your web page.
Other than the dashboard, the black panel on the left has 5 different choices: Inbox, Chatbots, Vistors, Contacts, and Analytics.
Guests Tab
Every time a customer sends you a message, you’ll be notified within the Customer’s Tab within the Unassigned part.
Right here, you’ll see a uniquely generated customer ID together with their electronic mail deal with and their title.
Subsequent to the title of the customer, Tidio exhibits the title of the operator dealing with that specific dialog.
If it doesn’t seem, meaning nobody is dealing with that dialog. It’s your cue to assign somebody to deal with it or do it your self!
You’ll additionally see a flag that signifies the nation that your customer’s IP deal with is from. Along with this, you’ll be capable of verify the browser and the URL that they’re viewing.
Chatbot Components
If you wish to see the chatbot parts that Tidio affords, you’ll be able to click on on the “Chatbot choice” from the black panel on the left.
The platform affords templates of 4 differing kinds: Methods, Enhance Gross sales, Generate Leads, and Remedy Issues.
Let’s see what every of those classes has to supply. Let’s begin with “Methods.”
As you’ll be able to see there are three templates every to extend gross sales and resolve issues. What I like about these templates is that every one is designed that can assist you obtain a selected aim.
Enhance Gross sales
This feature has twelve completely different templates. Whether or not you might be an ecommerce proprietor seeking to present a brand new low cost to your guests or present product suggestions, there’s a template for you.
Generate Leads
For lead technology, Tidio has templates via which you’ll be able to ship the newest information updates or gather person info through subscriber types.
What’s shocking is that they’ve a particular bot for actual property web sites. Utilizing this bot, you’ll be able to create certified leads and put together a customized provide particularly to your prospects.
Remedy Issues
If you wish to reply buyer FAQs, then this class of chatbot templates from Tidio is for you. It has particular templates for eating places and on-line shops.
Whereas these templates are nice, don’t fret if you happen to don’t discover something that fits your wants. It’s also possible to create chatbots from scratch.
You may click on on any of the three classes underneath the “My Chatbots” choice and choose the “Create from Scratch” choice. Let’s see the “Generate Leads” choice.
Subsequent, you’ll be able to select how your guests can interact together with your bots. From the given choices, I’m choosing the primary one – “First go to on website.”
This takes us to the drag-and-drop chatbot builder whereby you’ll be able to see three primary columns: Actions, Triggers, and Circumstances.
These are all classes of nodes – that are thought of constructing blocks of chatbots. When linked in a logical method, they program the chatbot to take an motion at a selected time.
Take a look at the screenshot under to know what Actions, Triggers, and Circumstances are all about.
Through the use of completely different permutations and combos of those, you’ll be able to create a totally useful chatbot on this drag-and-drop chatbot builder.
An entire Tidio chatbot design will look one thing like this:
Whereas it does have nice customization choices, take into account that you’ll be able to’t ship movies, audio, or attachments via the Tidio chatbot.
Customers
What if you would like to try all of the customers who’ve interacted together with your Tidio chatbot? Out of your dashboard, you’ll be able to click on on “Go to Contact Listing.”
If you try this, it is best to see a listing of all customers. Since I don’t have any but, this part is empty.
However you’ll be able to there may be an choice to export the info and even delete particular contacts. You may even add filters primarily based on location, marketing campaign standing, channel, and different parameters.
It is a nice option to create a listing of contacts for focused campaigns.
Messages
With Tidio, you’ll be able to’t ship broadcast messages or sequences. Nonetheless, you should use circumstances in your bot movement to tailor your messages to particular audiences.
What’s extra, Tidio has multi-language settings. So, you’ll be able to create chatbots in several languages, together with Danish, Dutch, German, French, Russian, Portuguese, Italian, and others.
To make use of a distinct chatbot language, you’ll be able to comply with this path: Settings > Translations > Choose Language
AI & NLP
For absolute inexperienced persons within the chatbot business, right here is a few context:
Pure language processing is likely one of the forms of synthetic intelligence that makes an attempt to acknowledge and comprehend pure language spoken by individuals every day.
With NLP, chatbots can reply inquiries submitted in reply to phrases entered by customers.
With out NLP, chatbots should rely solely on pre-made resolution movement charts. It could not present correct info. So, clearly, you desire a good chatbot that gives dependable info.
How will you add an NLP set off to your Tidio bot?
For this, you should use the “Customer says” node.
When you add this node to your chatbot movement, you’ll be able to add the suitable dialog language and dialog matter. When you don’t discover the related matter listed, you’ll be able to go for “Customized.”
Lastly, you’ll be able to add set off phrases and phrases that set off this bot. In order for you this set off to work effectively, I might advocate that you simply add as many phrases as doable.
The extra you feed their NLP engine, the higher the prospect of getting the required response.
Channels
By now, you already know that Tidio allows you to add bots to your web site. However that’s not all. It additionally has Instagram and Fb Messenger integration. So, you’ll be able to create chatbots for these social media platforms as nicely.
This implies you’ll be able to straight ship product integration to FB Messenger or IG customers’ DMs.
Integrations
Tidio comes with some integrations with a number of the greatest instruments on the market. Here’s a checklist of a few of them:
- Shopify
- WordPress
- Squarespace
- Magento
- WIX
- BigCommerce
- WooCommerce
- Joomla
- Google Analytics
- Mailchimp
…and others
Advertising
As I mentioned within the earlier part, you should use Tidio for Instagram advertisingand Fb advertising. With chatbots on these two platforms, you’ll be able to enhance your leads and get extra conversions.
Analytics
The analytics characteristic is just out there within the higher-tier plans for Tidio.
The platform supplies insights into the next:
- Complete variety of conversations
- Dialog traits
- Busiest hours
- Response time
- Satisfaction rankings
- Operators efficiency
I like how straightforward it’s to verify the variety of conversations on a every day or month-to-month foundation. Here’s a pattern graph for every day conversations on Tidio.
In order for you a extra detailed dialog report, Tidio additionally supplies an hour-to-hour breakdown.
On this Tidio overview, this characteristic will get further brownie factors as a result of you should use it to plan your operator’s schedule when you see a selected sample emerge.
And if you wish to maintain a tab on person expertise, you’ll be able to take a fast have a look at the response time. It tells you the way lengthy a buyer has to attend earlier than they obtain a reply from an operator.
When you give customers the choice to supply rankings after their interactions, you may also verify the Satisfaction Rankings.
When you discover that there are a variety of destructive rankings, you’ll be able to verify every of those conversations to see what went incorrect.
Alternatively, you’ll be able to verify optimistic rankings to see what your guests are proud of.
Along with this, you will get an evaluation of every operator’s efficiency primarily based on the response charge and satisfaction rankings on Tidio.
Ecommerce
For ecommerce companies, Tidio supplies integrations with Shopify, WooCommerce, and BigCommerce. That makes it
What’s extra, Tidio has particular chatbot templates that may aid you upsell merchandise/companies, and cut back cart abandonment.
Templates & Cloning
As we mentioned within the earlier sections, Tidio has over 25 chatbot templates that make it straightforward for customers to create bots in minutes. Even in case you are making a chatbot from scratch, it’s doable to duplicate chatbot parts on Tidio for faster creation.
Optimization
If you wish to optimize your chatbot efficiency, A/B testing is the best way to go. At a fast look, it would seem to be Tidio doesn’t provide this characteristic. Nonetheless, there may be an choice that allows you to do it.
You may arrange A/B testing in your Tidio chatbots with the “Randomize node.”
If you use this node earlier than a message, half customers will get response Some time the opposite half will get response B.
By evaluating the click-through charge, you’ll be able to optimize your chatbot.
Assist
Tidio’s Buyer Assist crew is obtainable 24/5. You may attain them through the next channels:
- Tidio panel
- Tidio homepage
- Electronic mail at assist@tidio.web
There is no such thing as a telephone assist out there however they’re fairly fast to reply through the reside widget. When you electronic mail them, you’ll be able to count on a response inside 24 hours on weekdays.
Tidio Vs ZenDesk: Which Platform is Higher?
When you’re researching reside chat software program for your corporation, chances are high you’ve got come throughout each Tidio and Zendesk. Each are nice choices with their very own distinctive options, however which one is the most effective to your wants?
That can assist you resolve, let’s check out Tidio vs Zendesk.
Tidio Overview
Now we have already mentioned that Tidio is a reside chat software program that means that you can talk together with your web site guests in real-time.
It is simple to make use of and arrange, and it has plenty of options that make it a fantastic choice for companies of all sizes.
Small companies who’re on a decent price range can actually profit from their FREE plan. One of the best half is that it comes with a number of chatbot templates with completely different use instances.
Additionally, their superior paid plans have ecommerce integrations with Shopify, BigCommerce, and WooCommerce making it a fantastic choice for ecommerce companies.
Utilizing this platform, you’ll be able to concentrate on getting leads from Instagram and Fb.
Zendesk Overview
However, Zendesk is a reside chat software with wealthy performance. However all of it comes with a hefty price ticket. This Tidio chat various doesn’t have a free plan however their paid plans begin from $19/month.
Whereas they’ve restricted options for ecommerce companies, they supply a ton of integrations with the highest enterprise apps.
Utilizing their platform, you will get leads from WhatsApp, WeChat, LINE, Fb Messenger, and different platforms.
So, which one is best: Tidio or Zendesk?
It is determined by your price range and desires. For greater companies which have an enormous price range and wish superior options, Zendesk is the best way to go. In any other case, it is best to think about using a Zendesk various.
For freelancers and small to mid-sized companies, Tidio affords extra worth for cash. Even for large companies, Tidio chat has options that may assist them construct dependable chatbots and supplies nice reside chat customer support.
FAQs
1. What’s Tidio chat?
Tidio chat is a reside chat and chatbot software program answer that means that you can talk together with your web site guests in real-time.
2. Is Tidio chatbot free?
Sure, the essential plan for Tidio chat is free.
3. Is there a Tidio chat app?
Sure, you’ll be able to obtain the Tidio app in your desktop. It’s suitable with Home windows 7, 10, 11, and macOS. Tidio chat app can also be out there on iPhone and Android units.
4. obtain Tidio chat?
Listed here are the steps you’ll be able to comply with for Tidio chat obtain:
– To get the desktop app, go to Settings and click on on the “Desktop & Cell” part.
– Click on on the related choice: Obtain for Home windows, Obtain for Linus, or Obtain for macOS.
5. Does Tidio work with WordPress?
Sure, Tidio works with WordPress.
Tidio Chat Assessment: What’s the Remaining Verdict?
General, I’m extraordinarily proud of Tidio chat. The interface is clear and user-friendly, the options are strong and canopy all my wants, and the customer support has been responsive and useful. I hope that this Tidio chat overview was useful in understanding what the software has to supply.
I believe it is a fantastic selection for small companies and entrepreneurs who’re searching for an inexpensive, all-in-one answer to assist them talk with their prospects.
When you have any questions primarily based on this Tidio chat overview, please be at liberty to say them within the feedback part. I’ll be glad to reply them for you.
P.S. You can begin a FREE trial and get 20% off for any subscription plan on Tidio Chat with the coupon code, “SHANEBARKER.”
