Tuesday, November 21, 2023
HomeMarketingFirst take a look at Google Adverts' enhanced customer support

First take a look at Google Adverts’ enhanced customer support


Google Adverts has began rolling out its paid buyer assist service for small companies.

PPC professional Natasha Kaurra noticed the brand new characteristic on her account for the primary time and determined to supply a sneak preview of what it seems like on X (previously often called Twitter).:

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As you may see within the picture above, the enhanced customer support pilot is positioned in a field to the correct of the Google Adverts display.

To e-book a one-on-one session with a Google Adverts rep, you merely have to click on on the icon and pay a set charge of $50 per name.

Nevertheless, the brand new software continues to be in beta and so is just not but obtainable to everybody.

Why we care. Small enterprise homeowners utilizing this system can get specialised recommendation sooner through the use of this premium service, which has traditionally solely been accessible to Google Adverts’ largest shoppers.

What’s subsequent? Google will accumulate suggestions from contributors. In time, Google hopes to roll the service out to extra small- and medium-sized companies. A Google spokesperson mentioned:

  • “These adjustments are a part of a long-term technique that we’ll be constructing on over time, testing, and studying as we go.”

New on Search Engine Land

Concerning the creator

Nicola Agius

Nicola Agius is Paid Media Editor of Search Engine Land after becoming a member of in 2023. She covers paid search, paid social, retail media and extra. Previous to this, she was website positioning Director at Jungle Creations (2020-2023), overseeing the corporate’s editorial technique for a number of web sites. She has over 15 years of expertise in journalism and has beforehand labored at OK! Journal (2010-2014), Mail On-line (2014-2015), Mirror (2015-2017), Digital Spy (2017-2018) and The Solar (2018-2020). She additionally beforehand teamed up with website positioning company Blue Array to co-author Amazon bestselling e-book ‘Mastering In-Home website positioning’.

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