Be part of Mike Montague and Louie Gravance as they dive into the secrets and techniques of constructing customer support a superpower.
Louie, a longtime Walt Disney Firm worker with over 25 years of expertise on the Disney Institute in Orlando, Florida, shares insights from his distinguished profession in designing reside experiences. Tune in as they talk about the transformative nature of service, the significance of exceeding buyer expectations, and the ability of making moments of spontaneity.
Don’t miss this episode stuffed with helpful classes from Louie’s ebook, “Service is a Superpower: Classes Discovered within the Magic Kingdom”.
Be part of us on March twentieth on the Sandler Summit for extra insights. Tickets obtainable at sandler.com/summit.
Tune in now and uncover find out how to make customer support your superpower!
Key Subjects & Timestamps
- 00:00:12 – Making Buyer Service a Superpower By Improv and Spontaneity
- 00:07:51 – Gross sales Methods and the Significance of Listening
- 00:11:56 – Creating Emotional Connections With Clients By Storytelling and Branding
- 00:19:19 – The Impression of a Gross sales Coaching Group
- 00:23:36 – Buyer Expectations and Disney Magic
- 00:30:46 – Buyer Service and Management Insights
Key Takeaways
- Service isn’t just performative; it’s transformative.
- All service is performative; there’s no enterprise however present enterprise.
- Cataloging profitable interactions creates the phantasm of spontaneity.
- Understanding shoppers’ emotional connections to the model or product is significant.
- Bringing theatrical components into the enterprise world creates memorable experiences.
- Shoppers will at all times discover what they’re on the lookout for; set optimistic expectations.
- Perceive the viewers (shoppers) and what they want within the “present.”
- Acknowledging and studying from errors contributes to private {and professional} development.
- “You’ll be able to construct, dream, design, and create essentially the most incredible place on the earth, but it surely takes individuals to make that dream a actuality.”
- The reciprocal relationship: making the corporate stronger advantages the shopper as nicely.
- Service goes past creating recollections; it leaves a long-lasting impression on people and organizations.
SUBSCRIBE: https://www.youtube.com/@SandlerWorldwide
