Rightpoint leverages deep understanding of buyer, worker, and product experiences to assist rework how individuals, expertise, and enterprise work together
CHICAGO, IL – Rightpoint, a worldwide expertise chief and Genpact firm, has launched a brand new method to assist its shoppers navigate ever-evolving market dynamics, together with the fast adoption of synthetic intelligence (AI).
Expertise isn’t a single touchpoint, it’s a holistic journey that spans throughout the entrance, center, and again workplace, and all of the people who find themselves concerned in that journey. The explosion of generative AI (GenAI) is altering the panorama for the way organizations and their manufacturers will function. Complete Expertise acknowledges that buyer, worker, and product experiences are inextricably linked to general success. Organizations and types that leverage information insights, expertise excellence, and human interventions – and acknowledge how every facet of expertise impacts the opposite – will drive aggressive benefit over the following decade.
“Financial headwinds, the fast adoption of AI, and a plethora of expertise and information decisions, a altering labor market, all these challenges complicate the selections corporations should make, and the dangers are excessive for enterprise leaders,” stated Melissa O’Brien, Govt Analysis Chief, HFS Analysis. “On prime of that, corporations should now serve a broad stakeholder ecosystem of shoppers, workers, companions, suppliers, regulators, and so forth. They should work seamlessly with the large ecosystem of communities they’re entwined with, and guarantee they meet every neighborhood’s values and expectations. Rightpoint’s method to Complete Expertise and being a part of Genpact helps enterprise leaders to judge and drive the expertise they want by way of the group, to ship with a purpose to create better alternatives for progress and ROI.”
“From discussions with our shoppers, they’re searching for end-to-end experiences, constant by way of the entrance, center, and again workplace,” stated Ronald Shamah, Rightpoint’s Chief Govt Officer. “The progress and adoption of GenAI has elevated each the urgency and alternative for an expertise led method. Specifically, the significance of the human expertise inside this tempo of change. We’ve got at all times believed every facet of expertise impacts the opposite – you’ll be able to’t ship an amazing buyer expertise and not using a nice worker expertise, or glorious product design. Rightpoint’s deep understanding of individuals, expertise and the measurement and ROI that enterprise desires to see means we’re properly positioned to make Complete Expertise a actuality within the age of GenAI.”
Rightpoint has helped quite a few world manufacturers, resembling Cox Communications and Outrigger ship experiences that rework how individuals work together with their enterprise.
“Creating a Complete Expertise all through your group makes excellent sense. Give workers the best instruments, and they’re going to ship a greater buyer expertise. Give them subpar instruments, and your buyer expertise will endure. We imagine that empowering our
workers with a sooner, extra highly effective, extra personalised expertise will allow them to ship a extra environment friendly, responsive, and in the end worthwhile buyer expertise,” stated Jamie Stokes, Director Digital Communications, Cox Communications
“Outrigger’s journey with Rightpoint to embracing digital transformation has allowed us to seamlessly join with our visitors, personalize their experiences, and keep forward within the ever-evolving hospitality trade. We’re grateful for the collaboration with Rightpoint and Optimizely, which resulted in a state-of-the-art web site that delivers Outrigger’s iconic model positioning on-line whereas additionally enhancing our connectivity to expertise platforms,” stated Sean Dee, Govt Vice President and Chief Business Officer, Outrigger.
Study extra about how Complete Expertise is reworking how individuals, expertise, and organizations work together, creating experiences that drive progress and ship demonstrable outcomes at Rightpoint.com.
About Rightpoint
Rightpoint, a Genpact firm, is a worldwide expertise chief. Over 700 workers throughout 12 workplaces work with shoppers to drive progress by delivering experiences that rework how individuals, expertise and companies work together. We name this Complete Expertise. Our numerous groups lead with empathy, information and creativity—at all times in service of expertise. From whiteboard to roll-out, we assist our shoppers embed expertise throughout their operations from entrance to again workplace to speed up digital transformation by way of a human-centric lens. For extra data, go to rightpoint.com and join with us on LinkedIn, Twitter, Fb and Instagram.
