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Uber is actively working to extend the variety of electrical autos used for rides and deliveries on its platform. To help drivers in transitioning to electrical automobiles, Uber plans to introduce an AI-powered chatbot powered by OpenAI’s GPT-4o. This chatbot will likely be accessible to drivers in the US beginning in early 2025.
The chatbot solutions drivers’ questions on electrical autos, providing precious info and assist.
Initially, the assistant will present details about electrical autos, similar to charging areas and automobile suggestions. Nonetheless, Uber plans to broaden the assistant’s capabilities to handle different driver-related duties.
On the Go-Get occasion in London on Tuesday, Uber revealed that they’re integrating OpenAI’s newest cutting-edge mannequin, able to partaking in human-like conversations and making knowledgeable selections primarily based on textual content, audio, and visible info.
Moreover, drivers can simply entry the AI assistant by navigating to the house display of the Uber driver app. The chatbot will repeatedly replace drivers with the most recent info, guaranteeing they’ll at all times entry probably the most present information.
Uber emphasises that the assistant can present tailor-made responses primarily based on particular person driver wants, native metropolis info, and accessible authorities incentives, providing a personalised expertise.
In line with an Uber spokesperson, drivers will ultimately have the choice to speak with the chatbot verbally, not simply via textual content messages. The chatbot may even be capable of reply to driver questions audibly.
As well as, the precise languages supported by the AI assistant haven’t been disclosed. Uber has indicated they’ll present extra details about the accessible languages nearer to the launch date. OpenAI has said that GPT-4o is able to supporting over 50 languages.
Uber plans to launch an “EV mentorship program” alongside their AI assistant rollout. This program will incentivize extremely rated drivers with EV expertise to develop into mentors for drivers eager about studying extra about proudly owning an electrical automobile. Mentors will obtain money rewards and different advantages.
Uber’s OpenAI announcement was included alongside different electrical autos and climate-related information on the Go-Get occasion. This yr’s showcase emphasised local weather initiatives, and Uber launched a number of new options and updates designed to facilitate the collection of electrical autos for riders and drivers.
For example, Uber Inexperienced, which presents hybrid or electrical autos in over 180 markets, is increasing to incorporate an EV-only choice in 40 cities. This characteristic will quickly be accessible in additional cities. Cities the place riders can now select all-electric rides embody New York Metropolis, Los Angeles, Philadelphia, San Francisco, Las Vegas, Paris, Auckland, and others. When accessible close by, riders can set their choice within the Uber app to match with electrical autos.
Uber’s dedication to electrical autos is clear in its AI assistant and EV mentorship program. These initiatives assist drivers and contribute to a cleaner, extra sustainable transportation ecosystem.
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