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Volkswagen of America, Inc. (VWGoA), by way of a strategic partnership with Google Cloud, has introduced the deployment of generative AI throughout the new myVW cellular app.
myVW apps with AI-powered Digital Assistant
Volkswagen is leveraging Google Cloud’s industry-leading AI, machine studying capabilities, and experience from Google Cloud Consulting to energy Volkswagen’s myVW Digital Assistant. It additionally to supply car house owners with intuitive entry to vital car data and providers.
The brand new generative AI-powered Digital Assistant throughout the myVW app is obtainable for all My24 Atlas and Atlas Cross Sport car house owners. Drivers can entry data and solutions particular to their automobiles.
The myVW Digital Assistant combines Volkswagen’s linked automobile information with Gemini fashions on Google Cloud’s Vertex AI platform to ship low-latency, correct data to customers.
Atlas and Atlas Cross Sport house owners can use the brand new Digital Assistant by way of the myVW app to discover their house owners’ manuals and ask questions corresponding to, “How do I alter a flat tyre?” or “What does this digital cockpit indicator gentle imply?” As well as, myVW app customers can use Gemini’s multi-modal capabilities to see useful data and context on indicator lights just by pointing their smartphone cameras at their dashboards.
Abdallah Shanti, Chief Info Officer for Volkswagen Group of America, stated, “We’re pushed to introduce new applied sciences and options that improve the possession expertise for all of our Volkswagen prospects and create love for our automobiles.”
He added, “AI is rising as a utility instrument for Volkswagen house owners to higher perceive their automobiles and get solutions to questions sooner and simpler. Because of our sturdy collaboration with Google Cloud, we’re in a position to convey invaluable expertise into our automobiles that assist us efficiently connect with the automobile and our prospects.”
AI-powered Digital Assistant Enhanced Driver Expertise
With the mixture of Google Cloud’s Vertex AI and BigQuery, Volkswagen is ready to floor and tune Gemini fashions on a number of information sources, together with car proprietor’s manuals, continuously requested questions from prospects, assist centre articles, official Volkswagen YouTube movies, and step-by-step guides.
Moreover, Volkswagen leveraged Google Cloud Consulting’s experience all through the app improvement course of, from design to deployment. This complete help ensures that the app meets Volkswagen’s particular authorized necessities and excessive requirements and delivers an progressive and user-centric expertise.
Thomas Kurian, CEO of Google Cloud, emphasised the importance of this improvement, stating that Volkswagen is setting a brand new benchmark for driver experiences by leveraging superior generative AI. The multi-modal capabilities of Google’s Gemini fashions allow the digital assistant to supply extremely personalised help to Volkswagen house owners.
Rachael Zaluzec, Senior Vice President of Buyer Expertise & Model Advertising at Volkswagen Group of America, highlighted the myVW cellular app’s function in enhancing customer support. The app affords Volkswagen house owners handy and invaluable help by consolidating varied data factors right into a single platform.
Beginning in 2025, most MY20 and newer Volkswagen car house owners can use the brand new Volkswagen Digital Assistant within the myWV app. The app is obtainable in each the Apple Retailer and the Google Play Retailer.
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